You’re welcome to return any item within 30 days of receiving your order, provided it’s:

• Unused

• In its original packaging

• In resellable condition

To start a return, just email us at sales@thepotpatch.com with your order number and reason for return.

Once we’ve received and inspected the returned item, we’ll process your refund to your original payment method within 5–7 working days. We'll email you to confirm when it's done.

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Oh no! If your planter arrives damaged, please contact us within 7 days of delivery with:

• A photo of the item and packaging

• Your order number

We’ll either issue a replacement or a full refund—whichever you prefer.

Want to swap for a different style or size? Let us know—we’ll do our best to accommodate, depending on availability.